Customers can return their S.T. Dupont lighters within 30 days of purchase, provided the item is unused and in its original packaging.

Our S.T. Dupont lighters come with a 2-year manufacturer's warranty, ensuring quality and functionality.

To initiate a return or exchange, please contact our customer service team through the website, and they'll guide you through the process.

No, we do not charge any restocking fees for returns. However, customers may be responsible for return shipping costs.

If your lighter is defective upon arrival, please contact our customer service immediately, and we'll arrange for a replacement or refund.

Once we receive the returned item, please allow up to 7 business days for the return to be processed and the refund to be issued.

At this time, we only offer the standard 2-year warranty. Extended warranties are not available.

No, the warranty covers manufacturing defects and issues arising from normal use. Accidental damages or damages from misuse are not covered.

 Yes, if you purchased the item from our website, we can use your order number to verify the purchase. However, it's always beneficial to keep your receipt for faster processing.

If the product is confirmed to be defective within the warranty period, we will cover the return shipping costs.

Orders are usually processed within 1-2 business days after being placed.

We offer standard, expedited, and express shipping options. You can select your preferred method during checkout.

Yes, once your order is shipped, you'll receive a confirmation email with a tracking number.

Standard shipping typically takes 6-8 business days, depending on your location.

Yes, we ship S.T. Dupont collections worldwide. International shipping rates and times vary by country.

 All taxes and customs duties generated from a purchase are covered by us. Customers won't have to bear any additional charges.

If your order hasn't arrived within the expected timeframe, please contact our customer service for assistance.

Orders can be changed or canceled within 2 hours of placement. After this period, the order might have been processed and shipped.

Yes, expedited international shipping is available at an additional cost.

Currently, we ship to most countries worldwide. However, some restrictions may apply based on the destination country's regulations.

All S.T. Dupont lighters are securely packed in their original packaging and then placed in a protective shipping box.

Yes, multiple items ordered together will typically be shipped in the same package unless specified otherwise.

We accept major credit card payments, including Visa Card, Master Card, Diners Club Card, Discover Card, and Japan Credit Bureau.

Absolutely. We employ advanced encryption methods and security protocols to ensure all transactions are secure and confidential.

During checkout, you'll find an option to enter your promo code. Once entered, the total amount will reflect the applied discount.

Yes, we have a rewards program for our loyal customers. By signing up, you can earn points with every purchase and redeem them for discounts on future orders.

If your payment didn't go through, please check if your card details were entered correctly. If the issue persists, consider using an alternative payment method or contact our customer service for assistance.

Currently, we only accept one payment method per order.

No, we do not offer installment payment options at this time.

We regularly offer deals and promotions. Subscribe to our newsletter or follow us on social media to stay updated on upcoming sales events.

To create an account, click 'Sign Up' on our homepage. If you've forgotten your password, use the 'Forgot Password' link on the login page, and we'll send a reset link to your email.

After logging in, navigate to 'My Account' or 'Profile Settings', where you can modify your details.

Absolutely. We prioritize your security and utilize state-of-the-art encryption methods to ensure all personal and payment data is kept confidential.

We use your data solely for enhancing your shopping experience and order processing. We never sell or share your data with third parties unless mandated by law.

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