What do you need help with?
Account & Privacy Settings
Ordering, Shipping & International Delivery
- 2. What shipping options do you offer?
- 1. How long does it typically take to process an order?
- 12. If I order multiple items, will they be shipped together?
- 11. What packaging do the lighters come in for shipping?
- 10. Are there any countries you don’t ship to?
- 9. Do you offer expedited shipping for international orders?
Payment Methods, Security & Deals
- 4. Do you offer any loyalty or rewards programs?
- 8. How often do you have sales or promotional events?
- 7. Do you offer any installment payment options or financing?
- 6. Can I make a purchase using multiple payment methods?
- 5. My payment failed, what should I do?
- 3. How do I apply a promo code or discount to my order?
Returns & Warranty
- 10. Who covers the shipping costs for returning a defective product under warranty?
- 9. I lost my purchase receipt. Can I still claim the warranty?
- 8. Does the warranty cover accidental damage?
- 7. Can I extend the warranty on my S.T. Dupont lighter?
- 6. How long does it take to process a return?
- 5. What should I do if I received a defective lighter?