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Welcome to S.T. Dupont. Please note that due to the impact of international air freight policies, our lighters are shipped without gas!!!

Home / Docs / 5. What should I do if I received a defective lighter?

Returns & Warranty

1. What is the return policy for S.T. Dupont lighters?
2. How long is the warranty for S.T. Dupont lighters?
3. How do I start a return or exchange?
4. Are there any restocking fees for returns?
5. What should I do if I received a defective lighter?
6. How long does it take to process a return?
7. Can I extend the warranty on my S.T. Dupont lighter?
8. Does the warranty cover accidental damage?
9. I lost my purchase receipt. Can I still claim the warranty?
10. Who covers the shipping costs for returning a defective product under warranty?

Ordering, Shipping & International Delivery

1. How long does it typically take to process an order?
2. What shipping options do you offer?
3. Can I track my order?
4. How long does standard shipping usually take?
5. Do you offer international shipping?
6. Are there any customs duties or taxes for international orders?
7. What should I do if my order hasn’t arrived within the estimated delivery time?
8. Can I change or cancel my order after it’s been placed?
9. Do you offer expedited shipping for international orders?
10. Are there any countries you don’t ship to?
11. What packaging do the lighters come in for shipping?
12. If I order multiple items, will they be shipped together?

Payment Methods, Security & Deals

1. What payment methods do you accept?
2. Is my payment information secure on your website?
3. How do I apply a promo code or discount to my order?
4. Do you offer any loyalty or rewards programs?
5. My payment failed, what should I do?
8. How often do you have sales or promotional events?
7. Do you offer any installment payment options or financing?
6. Can I make a purchase using multiple payment methods?

Account & Privacy Settings

1. How do I create an account or reset my password?
2. How can I update my personal or shipping information?
3. Is my personal information and payment data secure on your website?
4. How does the website handle my personal data?
5. How can I opt out of promotional emails or newsletters?

Home
Docs
Returns & Warranty
5. What should I do if I received a defective lighter?

5. What should I do if I received a defective lighter?

If your lighter is defective upon arrival, please contact our customer service immediately, and we’ll arrange for a replacement or refund.

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Updated on October 10, 2023

4. Are there any restocking fees for returns?6. How long does it take to process a return?

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@S.T. Dupont Outlets Flash Sale Store Co., Ltd

4/F, 15 Queen’s Road Central, Central, Hong Kong

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