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Welcome to S.T. Dupont. Please note that due to the impact of international air freight policies, our lighters are shipped without gas!!!
What do you need help with?
Returns & Warranty
Learn about our hassle-free return processes and our top-tier product warranty, as your satisfaction is our priority.
Ordering, Shipping & International Delivery
Stay informed about our fast shipping options and how we deliver our S.T. Dupont lighters safely and on time worldwide.
Payment Methods, Security & Deals
Discover our wide range of payment options and learn how we keep your transactions secure, all while benefiting from our exclusive offers.
Account & Privacy Settings
Find out how to manage your account and how we prioritize the protection of your personal information.
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Ordering, Shipping & International Delivery
- 2. What shipping options do you offer?
- 1. How long does it typically take to process an order?
- 12. If I order multiple items, will they be shipped together?
- 11. What packaging do the lighters come in for shipping?
- 10. Are there any countries you don’t ship to?
- 9. Do you offer expedited shipping for international orders?
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Payment Methods, Security & Deals
- 4. Do you offer any loyalty or rewards programs?
- 8. How often do you have sales or promotional events?
- 7. Do you offer any installment payment options or financing?
- 6. Can I make a purchase using multiple payment methods?
- 5. My payment failed, what should I do?
- 3. How do I apply a promo code or discount to my order?
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Returns & Warranty
- 10. Who covers the shipping costs for returning a defective product under warranty?
- 9. I lost my purchase receipt. Can I still claim the warranty?
- 8. Does the warranty cover accidental damage?
- 7. Can I extend the warranty on my S.T. Dupont lighter?
- 6. How long does it take to process a return?
- 5. What should I do if I received a defective lighter?
